Complaints

If at any point you become unhappy or concerned about the service we have provided, you should inform us immediately so that we can do our best to resolve the problem.

In the first instance, you should contact the person who is working on your case to discuss your concerns and they will do their best to resolve any issues at this stage. However, if you feel you want to make a formal complaint, you can read our full complaints procedure which will guide you through our process.

Alternatively, if you are concerned about our behaviour, the Solicitors Regulation Authority can offer guidance on how best to handle the situation. They can provide advice on dealing with issues such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or another characteristic.

More details on how to raise your concerns with the Solicitors Regulation Authority can be found on their website.

What to do if we cannot resolve your complaint?

If we are unable to resolve your complaint ourselves, the Legal Ombudsman will be able to help you. They will independently review your complaint and it will not affect how we handle your case.

You may contact the Legal Ombudsman if your complaint has not been resolved within eight weeks from the date that you logged the issue. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve the problem directly with us first.

Referrals to the Legal Ombudsman must be made: